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How auratoto2 Protects Your Privacy

When you open an account with us, your personal and payment information is encrypted and stored securely.

Encrypted account storagePayment data handlingYour access and deletion rights
auratoto2 How auratoto2 Protects Your Privacy
REACH US ANYTIME

Privacy Questions & Data Requests

Live chat Open the chat window in the lobby from 08:00 to 23:00 Jakarta time, seven days a week. Our team answers privacy and data-access questions directly in your account.
Email support Send a data-access request or privacy concern to [email protected]. Include your username and registered email. We respond within 48 business hours.
Account settings Go to Settings > Privacy & Data inside your account dashboard to review what we hold, update your contact details, or submit a data-deletion request directly.
SECURITY & TRANSPARENCY

How We Keep Your Data Safe

Encryption in transit

All data sent between your device and our servers uses TLS 1.2+ encryption. Deposits via DANA, OVO, GoPay and QRIS are tokenised so we never store raw payment credentials on our systems.

Cookie & tracking policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser; functional cookies are required to play.

Account access verification

When you request your personal data or ask to delete it, we verify your identity by sending a confirmation code to your registered email before processing the request.

Data retention periods

We keep active account data for the duration of your membership. After account closure, financial records are retained for seven years to comply with local tax and gaming regulations.

Withdrawal verification

Before sending funds to your DANA, OVO, GoPay or QRIS wallet, we confirm the payee details match your account registration to prevent fraudulent transfers.

Contact the privacy team

If you have concerns about how we handle your data, email [email protected] with your username and specific question. Response time is usually 24-48 hours.

Privacy & Data Access — Frequently Asked

Yes. Go to Settings > Privacy & Data or email [email protected] with your username. We'll compile your personal information, account history and game records into a downloadable file within 48 hours. Depends on local law, we may need to verify your identity first.

We do not store credit card or full bank details. DANA, OVO, GoPay and QRIS transactions are tokenised — only a secure reference is kept on your account. Your wallet identifiers are retained as long as your account is active, then archived for seven years for dispute resolution.

Game history and transaction records are retained for regulatory compliance for seven years after closure. Personal identifiers like your name and phone are deleted within 30 days of closure, unless you request an earlier deletion. Depends on local law, some data may be archived longer.

We do not sell your data. Payment processors (DANA, OVO, GoPay, QRIS) see transaction details necessary to complete transfers. Depends on local law, we may share non-identifying game statistics with auditors and regulators. Marketing emails are sent only if you opt in.

Yes, but only non-essential information. You can delete stored addresses, phone numbers and email preferences in Settings > Privacy & Data. Active account and transaction records cannot be deleted while the account is open, as they are needed to settle bets and process payouts.

We verify your wallet details during registration and match them again before every withdrawal. Your account is linked to a single verified wallet per payment method to prevent transfers to wrong accounts. All wallet identifiers are encrypted and logged.

Contact [email protected] or call our live chat immediately. Include your username and describe what you noticed. We'll investigate within 24 hours and notify you of any unauthorized access. Depends on local law, we may escalate to relevant authorities.